Terms & Conditions

1. Introduction

Welcome to Urbania Rentals In Bangalore. These Terms & Conditions apply to visitors, customers and users of our website and transportation services.

By using this website, making an enquiry or confirming a booking, you agree to comply with these Terms & Conditions.

2. Our Services

Urbania Rentals In Bangalore provides transportation and rental services which may include:

• Urbania Rental
• Tempo Traveller Rental
• Bus Rental
• Airport Pickup & Drop
• Local Taxi & Local Rental Services
• Outstation Taxi & Travel Services
• Corporate Transportation
• Wedding Transportation
• Event Transportation
• Group Transportation Services

Vehicle availability, seating capacity, pricing and service availability may vary depending on the date, route, vehicle category and booking requirements.

3. Booking Confirmation

A booking request submitted through the website, phone or WhatsApp is treated as a request until it is confirmed by our team.

A booking may be considered confirmed after the required booking details have been received and any applicable advance payment has been completed.

Customers should retain the booking confirmation or booking reference shared by our team.

4. Customer Information

Customers are responsible for providing accurate booking information, including:

• Customer name
• Mobile number
• Pickup address
• Drop or destination address
• Travel date
• Reporting time
• Return date where applicable
• Number of passengers
• Requested vehicle category

Incorrect or incomplete information may affect service coordination and may result in additional charges or changes to the booking.

5. Pricing & Charges

The applicable fare will depend on the vehicle, travel route, duration, distance, travel date and booking requirements.

Additional Charges

Depending on the trip, additional charges may apply for items or services such as tolls, parking, permits, interstate taxes, entry fees, waiting time, extra kilometres, additional hours or route changes, where applicable.

Any applicable charges should be confirmed with our team before or during the booking.

6. Advance Payment

Certain bookings may require an advance payment to reserve the vehicle and travel date.

The advance amount, payment method and balance payment requirements may vary based on the booking.

A booking may not be considered fully confirmed until the applicable payment requirements have been completed.

7. Cancellation & Refunds

Cancellation requests should be communicated to us as early as possible through the contact details provided on our website.

Cancellation charges, refund eligibility and applicable deductions may depend on the vehicle category, booking date, trip date, advance payment and time of cancellation.

Please refer to our Cancellation Policy for detailed cancellation and refund terms.

8. Rescheduling & Changes

Requests to change the travel date, pickup time, route, destination, vehicle category or passenger count should be communicated as early as possible.

Changes are subject to vehicle availability and may result in fare adjustments or additional charges.

9. Pickup & Reporting Time

Customers are responsible for providing a correct pickup location and being available at the agreed reporting time.

Delays caused by customer-side issues, incorrect addresses, missed calls or failure to be present at the agreed location may result in waiting charges or other applicable charges.

10. Vehicle & Driver Allocation

We aim to provide the vehicle category confirmed at the time of booking. In circumstances such as operational requirements, maintenance, breakdowns or unforeseen events, a similar or suitable alternative vehicle may be provided where reasonably possible.

Driver allocation may be subject to operational availability.

11. Travel Routes & Destination Changes

The booking is generally based on the route and destinations communicated at the time of confirmation.

Additional stops, route changes, waiting time or changes in destination may affect the final fare and should be discussed with the service team.

12. Passenger Responsibilities

Customers and passengers are expected to:

• Follow applicable travel and safety requirements.
• Take reasonable care of the vehicle.
• Not damage vehicle interiors or equipment.
• Not engage in unlawful activities inside the vehicle.
• Follow reasonable instructions from the driver concerning safety.

Customers may be responsible for costs arising from intentional damage or misuse caused by passengers, subject to applicable law.

13. Driver Conduct & Safety

Drivers are expected to operate vehicles responsibly and in accordance with applicable traffic and safety requirements.

Customers should not request unsafe driving practices, unlawful parking, overloading or other conduct that may compromise safety or violate applicable laws.

14. Airport Transfers

For airport pickup and drop services, customers should provide accurate flight, terminal and reporting information where relevant.

Airport traffic, flight delays, security restrictions, parking restrictions and other circumstances outside our reasonable control may affect pickup timing.

15. Customer Belongings

Customers are responsible for their personal belongings during the journey.

We recommend checking the vehicle carefully before leaving at each destination. We are not responsible for personal items that are lost, forgotten or left unattended, except where liability cannot lawfully be excluded.

16. Third-Party Services

Certain aspects of a booking may involve third-party service providers, vehicle partners, communication platforms or other suppliers.

Where third-party services are involved, their applicable terms may also apply.

17. Website Information

We make reasonable efforts to keep website information accurate and useful. However, vehicle availability, pricing, routes, service options and other details may change without prior notice.

The final booking confirmation shared by our team should be used as the applicable reference for a specific booking.

18. Website Availability

We do not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems.

Website functionality may be temporarily affected by maintenance, technical issues, hosting problems or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Urbania Rentals In Bangalore shall not be responsible for indirect, incidental or consequential losses arising from circumstances outside our reasonable control.

This may include traffic conditions, road closures, weather, government restrictions, vehicle breakdowns, accidents, natural events, strikes or other unforeseen circumstances.

20. Force Majeure

We shall not be liable for delay, cancellation or inability to provide services caused by circumstances beyond reasonable control, including severe weather, natural disasters, government actions, road closures, civil disturbances, strikes, major traffic disruptions, accidents, vehicle failure or other unforeseen events.

21. Website Use

You agree not to misuse the website, attempt unauthorized access, interfere with website operation, introduce malicious code or use the website for unlawful purposes.

22. Intellectual Property

Unless otherwise stated, website content including text, branding, graphics, logos, images, layout and design may belong to or be licensed to Urbania Rentals In Bangalore.

Content should not be copied, reproduced, modified or commercially reused without appropriate permission, except where permitted by law.

23. Privacy

Information submitted through our website or booking channels is handled according to our Privacy Policy .

24. Changes to These Terms

We may update these Terms & Conditions from time to time due to changes in our services, business practices, technology or applicable legal requirements.

The updated version will be published on this page.

25. Contact Us

For questions regarding these Terms & Conditions, bookings, cancellations, payments or transportation services, please contact Urbania Rentals In Bangalore.